Just two months ago, we could barely keep up with the speed at which the grass was growing. Now, July and August are known for just the opposite: dormant grass. And it’s everywhere.
Some might refer to this as dead grass. This is not the case. During the dry, hot summer months, the grass goes into dormancy to protect itself and survive. Dormant lawns basically mean that the grass is hibernating and turns brown, dry and crunchy until conditions are better. The grass is desperate for some water, but will likely survive for a while in these conditions before actually dying.
As landscapers, this means our crews need to make judgment calls when they arrive at a property with dormant grass. We know our customers don’t want to see us at their property mowing over their dry, crunchy lawn, and having to pay for it on top of that. Ultimately, we want to do our job and fulfill the terms of our contracts, but at the same time, be pragmatic about the lawns and what we know our customers want. So what do we do when we show up and the grass is just crunchy under our feet?
Our crews have the authority to report lawns that are “brown to the ground,” “crunchy” or dormant. There is no benefit to mowing a dormant lawn. It isn’t growing and we would just be going through the motions. Unfortunately, we still pay our crews to show up and report these conditions, but we expect integrity from our employees and we deliver that to our clients. Mowing just to bill the client is not something we do. If we don’t think the lawn needs to be done, we prefer to skip it. If a portion of a lawn is dormant, we might bill for a half charge.
As a business, we don’t like to perform jobs and charge our customers for work they don’t need. We love what we do and take pride in making our customers' properties look beautiful all season. Most customers are happy to save the $50 on their lawn this week and have a Friday night pizza delivered instead. We aren’t here to maximize sales at the expense of our customers, we are here to provide a needed service.
On the upside, we’re in the midst of some heavy rains and thunderstorms right now! Lawns everywhere are happy today!